Returns Policy

Thank you for shopping at Active Nova !

We offer refund and/or exchange within the first 14 days of your purchase, if 14 days have passed since your purchase, you will not be offered a refund and/or exchange.

Eligibility for Refunds and Exchanges

The item must be unused and in the same condition that you received it.

To complete your return, we require a receipt or proof of purchase.

Only regular priced items may be refunded, sale items cannot be refunded.

If the item in question was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

We only replace or Refund items if they are defective or damaged (Change of mind is not Accepted) . If you need to exchange it for the same item, send us an email at: active.nova6688@gmail.com and send your item to: 10 Valderrama St Colebee NSW 2761 Australia.

Shipping Policy

Thank you for shopping at Active Nova !
Here’s everything you need to know about shipping your order:

Processing Time

Orders are processed within 1–3 business days (excluding weekends and holidays) after payment confirmation. You’ll receive a confirmation email once your order ships.

Shipping Options & Costs

Domestic
Free Shipping On orders over $80
Standard Shipping $9.95 (3–7 business days).
Express Shipping $14.95 (1–3 business days).

International

Shipping costs and delivery times vary by destination (calculated at checkout).
Customers are responsible for customs fees, taxes, or import duties.

Order Tracking

A tracking number will be emailed once your order ships. Track your package via the carrier’s website.

Shipping Delay

Delays due to carrier issues or customs are rare but possible. Contact us if your order is 5+ days late beyond the estimated delivery date.

Lost or Stolen Package

If tracking shows “delivered” but you haven’t received it, contact your local post office.